At My Realtor UAE (“My Realtor UAE”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or use myrealtoruae.com (the “Website”).

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using this Website or voluntarily providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

My Realtor UAE provides Dubai real estate consultation, property advisory and real estate-related services to buyers, investors and other property clients.

Website: https://myrealtoruae.com/

Business/Legal Name: Personal

Registered Address: Dubai

Email: vikram@myrealtoruae.com

Telephone: +971 56 135 1155

WhatsApp: +971 56 135 1155

For privacy-related questions or requests, please contact us using the details above.

2. Information We May Collect

Depending on how you interact with our Website, we may collect information such as:

Information you provide directly

When you request a consultation, contact us, enquire about a property or communicate with us, we may collect:

  • Full name
  • Email address
  • Telephone/mobile number
  • WhatsApp number
  • Preferred contact method
  • Preferred consultation date or time
  • Property requirements
  • Preferred location or community
  • Approximate budget
  • Buying or investment objectives
  • Financing requirements
  • Other information you voluntarily provide in your enquiry

You are not required to provide information that is not necessary for us to respond to your request.

Information collected automatically

When you visit our Website, certain technical information may be collected automatically, depending on the technologies installed on the Website. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location derived from technical information
  • Date and time of visits
  • Website interaction information

This information may be used to maintain, secure and improve the Website and understand how visitors use it.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests.
  • Arrange and provide property consultations.
  • Contact you regarding properties or services you have requested.
  • Understand your property requirements and investment objectives.
  • Provide property recommendations relevant to your enquiry.
  • Communicate with you by email, telephone or WhatsApp where appropriate.
  • Manage appointments and consultations.
  • Provide requested information about properties, projects, developers or communities.
  • Improve our Website and services.
  • Monitor Website performance and security.
  • Prevent fraud, misuse or unauthorised activity.
  • Maintain business and transaction records.
  • Comply with applicable legal and regulatory obligations.
  • Send marketing communications where permitted and where appropriate consent has been obtained.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Property Enquiries and Consultation Requests

If you submit a consultation request or property enquiry, we may use the information you provide to understand your requirements and contact you regarding your request.

For example, if you tell us that you are looking for an apartment in Dubai with a particular budget, we may contact you regarding properties or investment opportunities that may be relevant to those requirements.

Submitting an enquiry does not obligate you to purchase a property or use our services.

5. WhatsApp and Telephone Communications

If you choose to contact us through WhatsApp or telephone, your communication will also be subject to the privacy practices of the relevant service provider.

We may use WhatsApp or telephone communication to:

  • Respond to enquiries;
  • Confirm appointments;
  • Discuss property requirements;
  • Provide requested property information; and
  • Follow up on a consultation or enquiry.

We recommend that you do not send highly sensitive personal information through WhatsApp, email or Website forms unless specifically requested and appropriate.

6. Email Communications

If you provide your email address, we may use it to:

  • Respond to your enquiry;
  • Confirm a consultation;
  • Provide information you have requested;
  • Follow up on your property enquiry; or
  • Send relevant marketing communications where legally permitted.

You may request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe mechanism.

7. Marketing Communications

Where permitted by applicable law, we may contact you with information about:

  • New property launches;
  • Off-plan developments;
  • Investment opportunities;
  • Dubai property market updates;
  • Property guides;
  • Events or consultations; and
  • Services offered by My Realtor UAE.

You can opt out of marketing communications at any time.

Opting out of marketing communications will not necessarily prevent us from sending important service-related communications, such as appointment confirmations or responses to an active enquiry.

8. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files placed on your device that can help websites remember preferences, understand visitor behaviour and improve functionality.

We may use cookies for purposes such as:

  • Essential Website functionality;
  • Security;
  • Remembering preferences;
  • Understanding Website traffic;
  • Measuring Website performance;
  • Improving the user experience; and
  • Marketing or advertising, where applicable.

The specific cookies used by the Website may change as we add or remove Website functionality.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Recommended: Once your WordPress site is configured, add the actual names of your analytics, advertising, reCAPTCHA, Google, Meta, CRM and other services here rather than claiming tools that the site does not actually use.

9. Analytics

We may use Website analytics tools to understand how visitors use our Website and to improve our services.

Depending on the tools installed, these services may collect information such as:

  • Pages visited;
  • Time spent on pages;
  • Device/browser information;
  • Approximate geographic information;
  • Traffic sources; and
  • Website interactions.

Where third-party analytics services are used, their own privacy policies may also apply.

10. Sharing of Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

  • Service providers who help operate our Website;
  • Hosting providers;
  • Email providers;
  • CRM or customer-management systems;
  • Appointment/booking providers;
  • Website analytics providers;
  • Communication providers;
  • Professional advisers;
  • Developers, property service providers or other parties where necessary to respond to your property enquiry; and
  • Government, regulatory or law-enforcement authorities where required or permitted by law.

Where we use third-party service providers to process personal information on our behalf, we seek to use appropriate contractual and technical safeguards.

11. Property Developers and Third Parties

If you specifically request information about a particular property, project or developer, we may need to share relevant enquiry information with the appropriate property developer, broker, service provider or authorised representative in order to respond to your request.

We will seek to limit information shared to what is reasonably necessary for the relevant purpose.

12. International Transfers

Some service providers we use may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take appropriate steps to protect the information and comply with applicable data-protection requirements.

The UAE’s data-protection framework recognises requirements concerning the protection and processing of personal data, including appropriate safeguards.

13. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access;
  • Unauthorised disclosure;
  • Loss;
  • Misuse;
  • Alteration; and
  • Destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary Website forms, email or messaging services unless specifically required.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Responding to your enquiry;
  • Providing requested services;
  • Maintaining business records;
  • Resolving disputes;
  • Maintaining security records; and
  • Complying with legal, regulatory or accounting requirements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it where appropriate.

15. Your Privacy Rights

Subject to applicable law and any applicable limitations, you may have rights relating to your personal information, including the ability to:

  • Ask what personal information we hold about you;
  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of information where legally applicable;
  • Object to or request restriction of certain processing;
  • Withdraw consent where processing is based on consent;
  • Request information regarding how your data is processed; and
  • Opt out of marketing communications.

To exercise a privacy-related right, contact us using the details in the Contact Us section.

We may need to verify your identity before processing certain requests.

16. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.

Withdrawal of consent does not affect processing that occurred before the withdrawal, where that processing was lawful.

Certain information may still need to be retained where we have another lawful basis or legal obligation to retain it.

17. Children’s Privacy

Our Website and services are intended for adults and are not directed toward children.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

18. Third-Party Websites

Our Website may contain links to third-party websites, including property developers, social-media platforms, WhatsApp and other services.

We are not responsible for the privacy practices, content or security of third-party websites.

When you leave our Website, we recommend reviewing the privacy policy of the third-party website you visit.

19. Social Media

We may provide links to social-media platforms.

If you interact with our social-media profiles or links, the relevant platform may collect information according to its own privacy policy.

Your interactions with third-party social-media platforms are governed by their respective terms and privacy policies.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our services;
  • Website functionality;
  • Technology;
  • Data-processing practices;
  • Legal or regulatory requirements.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact:

My Realtor UAE

Email: vikram@myrealtoruae.com
Phone: +971 56 135 1155
WhatsApp: +971 56 135 1155
Address: Dubai, UAE

Subject: Privacy Request – My Realtor UAE

We will review and respond to privacy requests in accordance with applicable law.

22. Legal and Regulatory Disclaimer

Information published on My Realtor UAE is provided for general informational and real-estate guidance purposes and should not be interpreted as legal, tax, financial or investment advice.

Property prices, availability, payment plans, rental returns, regulations, fees and market conditions may change. Information should be independently verified before making a purchase or investment decision.